Notification rules
Create rules that fire on events or usage thresholds and route them to alert channels.
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Notification rules decide when to notify. Alert channels decide where the message goes. Configure rules at Team → Notifications → Rules.
You need notification permissions on the active team (typically Owner/Admin).
How rules work
- A rule listens for specific events (for example subscription lifecycle changes) and optional usage thresholds.
- When conditions match, the rule delivers through one or more channels attached to the rule.
- Use the Enabled toggle to pause delivery without deleting the rule.
Create destinations first if you need new ones — see Notification channels (Team → Notifications → Channels, titled Alert channels in the UI).
Default rules
Teams often ship with built-in rules such as:
- Subscription notifications — subscription created/started/updated/canceled/failure events
- API usage alerts — usage threshold events (for example at 75% and 90%)
These commonly target role-based channels such as Notify Billing, Notify Owner, and Notify Admin. You can edit, disable, or delete them when your plan allows.
Create a rule
- Open Team → Notifications → Rules.
- Choose + Create rule.
- Name the rule, select events / thresholds, and attach channels.
- Save.
Edit (pencil) or delete (trash) from the Actions column. Some plans restrict creating or editing custom rules; free plans may only allow toggling a default subscription rule.
Free-plan limits
On free billing tiers, custom rule create/edit/delete may be disabled. You can usually still enable or disable the default Subscription notifications rule. Upgrade the team's plan from Billing for full control.