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Documentation

Help center guides

Getting started
  • Introduction
  • Getting started in the app
  • Sign-in and account recovery
Teams
  • Creating and switching teams
  • Team settings
  • Inviting and managing members
  • Accepting team invitations
  • Understanding roles
Account
  • Managing your account
  • Securing your account
Billing
  • Billing plans and subscription
  • Billing usage
Notifications
  • Notification rules
  • Notification channels
Security
  • Audit log
Developers
  • Creating API keys
  • Your first email detection check
  • Integrating from the dashboard

Understanding roles

Troubleshoot missing pages (billing, API keys, audit log) and map symptoms to team roles.

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On this page

  • Common “I can’t see …” cases
  • Roles in one line
  • API keys are not roles
  • Related articles

Dashboard access depends on your role on the active team. API key scopes are separate — they only apply to programmatic calls.

For the full permission matrix, see Team roles and permissions.

Common “I can’t see …” cases

SymptomLikely causeWhat to do
No Members pageYou are on a personal teamSwitch to a shared team, or create one
No Billing / usageRole lacks billing access, or billing module offAsk an Owner/Admin, or use a Billing role account
Cannot create API keysRole is Member/Billing (read-only for keys)Ask an Owner/Admin to create a key or promote you
No Team → Security audit logRole lacks security:read (typical for Member)Ask an Owner/Admin to review the log
Empty team switcher entryInvite not acceptedAccept from Profile → Teams

Roles in one line

  • Owner / Admin — full team administration, keys, billing, audit log
  • Member — day-to-day use; limited admin actions
  • Billing — subscription management without member or key admin

API keys are not roles

A Member cannot create keys in the UI, but can still call the API with a key an Admin issued. Scope names live in API key scopes.

Related articles

  • Inviting and managing members
  • Creating API keys
  • Audit log